FAQ
You can place an order online by selecting your desired product and uploading your logo. We accept logos in .jpg, .png, .pdf, .ai, and .psd formats, with a recommended resolution of 300 DPI for best results.
We provide a range of specialty services, each designed to bring your logo to life. Here’s a breakdown of our options:
Embroidery: Classic stitching for a clean, long-lasting finish.
Puff Embroidery: 3D stitching that adds depth and dimension to your design.
Patch Embroidery: Traditional embroidered patches that can be sewn onto garments.
Sublimation Patch: Dye-sublimation printed patches with vibrant, unlimited colors.
Leather Patch: Durable leather patches for a premium look.
Once your order is approved and all logos are uploaded, production takes about 5–7 business days.
All sales are final. However, if there’s an error with your order, we’ll replace it. Our commitment to quality has led to over 99% customer satisfaction.
Our threads are of the highest quality for durability and vibrant colors. We use sublimation printing materials for sublimation patches, and our hat materials are sourced from top vendors worldwide, including USA-made brands.
Yes, we source our hats from leading vendors and brands globally, ensuring top quality across all our products.
Yes, we price match on bulk orders, so you’re guaranteed the best deal.
Absolutely! Bulk orders come with discounted pricing. Contact us for custom quotes.
Yes, we accept single orders for custom hats, allowing you to purchase only one if needed.
We don’t provide free samples, but you can order one custom hat as a sample.
Yes, we currently ship to Canada and the UK. International shipping typically takes 2–4 weeks.
Orders within the U.S. typically arrive in 2–6 days via USPS.
If all logos are uploaded and approved without further questions, your order will be completed within 5–7 business days, plus shipping time.
Yes, we can accommodate up to six thread colors at no additional cost. If your design is more complex, we recommend our sublimation patch, which allows unlimited colors using advanced dye-sublimation technology.
Our patches are made with dye-sublimation technology and sewn around the edges. We offer options for square, circular, or custom die-cut shapes.